Pace Staffing Network
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Job Responsibilities:
Job Details:
Schedule: 8: 00am-4: 30pm (Monday Friday)
Candidate Requirements:
This posting is sponsored by PACE Staffing Network who has been asked to recruit and screen candidates for this role on our client s behalf.
PACE is one of Puget Sound s premier staffing /recruiting agencies and has been helping Northwest job seekers find their just right job for over 40 years.
PACE has been recognized as a Best of Staffing agency for the last 5 years, ranking PACE in the top 2% of staffing agencies nationwide! Check us out at www.Pacestaffing.Com
All service fees are paid by the employer never the job seeker.
If this job seems right for you, we d like to hear from you right away. We promise a quick response.
Customer Service Rep - Bilingual/Russian
Seattle, WA 98104 US
2023-03-01
2023-07-06
Employment Type:
Direct Hire +
Job Category: CustomerService
Job Number: 248369
Job Description
Job Responsibilities:
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Answering 40+ inbound phone calls per day from members.
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Documentation of calls using computer systems
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Process emails and other documentation requests
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Answer questions about contract or on-the-job rights
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First-step representation for grievances, assistance filing a grievance and/or referral to the staff team which handle collective bargaining and employer relations
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Answer questions about participation, including membership status/dues
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Assist workers with completing membership card signing
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Answer questions on employment benefits and enrolling for healthcare benefits
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Assist workers in registering for training courses and with questions relating to course completion and credits
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Participation in activities, including civic engagement (of members) such as voter registration, get-out-the-vote and grassroots political advocacy.
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Translate written materials or spoken interpretation during meetings or representational proceedings.
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Other duties as assigned
Job Details:
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Payrate: $20.68/hr.
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Temp, Temp-to-Hire, and Direct Hire opportunities available!
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Benefits include:
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$100 Wi-Fi (per month)
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Fully employer-paid family health, dental, vision and pharmacy benefits (including domestic partners of same or opposite sex),
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Fully employer-paid defined-benefit pension through SEIU, a generous leave package, an optional 401(k), and additional benefits as explained in the CBA
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Schedule: 8: 00am-4: 30pm (Monday Friday)
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Employees would be required to work onsite, in downtown Seattle, for at least an initial 60-days for orientation/training
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Opportunity for some remote work after initial orientation/training period
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Candidate Requirements:
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Fluent in Russian (a language assessment will be given)
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Ability to work within a fast-paced environment (client is currently handling a high volume of calls, and representatives are often required to handle 40-50 calls per day)
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Ability to interact with caller in BOTH English and Russian
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Strong English-speaking skills are required
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Ability to follow call flow script to gather information on caller and answer questions appropriately.
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Ability to uphold a high-level of customer service skills and techniques in order to resolve caller complaints and concerns
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At least 1-year of direct Customer Service experience
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Previous call center experience is preferred
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Critical thinking aptitude
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Stable work history (not too many employment gaps, long periods of employment at one employer)
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Computer/Technical skills
This posting is sponsored by PACE Staffing Network who has been asked to recruit and screen candidates for this role on our client s behalf.
PACE is one of Puget Sound s premier staffing /recruiting agencies and has been helping Northwest job seekers find their just right job for over 40 years.
PACE has been recognized as a Best of Staffing agency for the last 5 years, ranking PACE in the top 2% of staffing agencies nationwide! Check us out at www.Pacestaffing.Com
All service fees are paid by the employer never the job seeker.
If this job seems right for you, we d like to hear from you right away. We promise a quick response.
