Pace Staffing Network
https://cdn.haleymarketing.com/templates/61262/logos/pace-squ.png
http://www.pacestaffing.com
http://www.pacestaffing.com
USD
23.00
HOUR
true
Job Responsibilities:
Job Details:
Candidate Requirements:
Customer Service Specialist
Tacoma, WA 98402 US
2023-01-11
2023-04-23
Employment Type:
Full Time (Contract)
Job Category: CustomerService
Job Number: 248317
Pay Rate: $23.00/hour
Job Description
Job Responsibilities:
- Acts as a first point of contact for all employees system-wide; ensures employees receive the highest quality of service by recognizing individual needs
- Answer in-bound phone calls as well as computer generated questions from employees on issues pertaining to employment, benefits, leaves of absence, policies and other employee information
- Accesses various media to respond to employee concerns, including Cisco phone system, hard copy, email and questions via AskHP system
- Escalate issues and ask questions when you need assistance; utilizes Microsoft Teams chat for assistance to ensure all cases are closed in a timely manner
- Check hard copy records for completeness and accuracy, scans and enters into HRIS
- Triages requests and tracks all activity in case management system, routes and/or escalates issues appropriately
- Practices attentive listening and demonstrates patience with employee inquiries and concerns
Job Details:
- Full-Time; 40 hours per week
- Pay Rate: $20.63-$25.16 per hour
- Located in Tacoma, WA
- 1-3 Weeks of in-person training then the work can be conducted remotely
- Temp-to-Hire Opportunity
- Working Hours: 7: 30AM-4: 00PM (Monday-Friday)
Candidate Requirements:
- 2+ years of Customer Service or Call Center experience
- Can simultaneously type information into an HRIS system or ImageNow system while speaking with a caller on the phone
- Consistently exhibits discretion and high attention to detail
- Enjoys speaking on the phone and is passionate about helping others!
