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CSR (Benefits Specialist)

Mercer Island, WA 98040

Employment Type: Full Time (Contract) Job Category: CustomerService Job Number: 248415 Pay Rate: $22.00/hour

Job Description

Job Responsibilities:

  • Demonstrate continuous learning improvement and the ability to learn the Plan of benefits assigned and work toward developing an understanding of Plans on other workstations within the Department to assist if necessary

  • Maintains and updates all records necessary to process retirement benefits

  • Receives, computes, researches and evaluates requests for vesting, retirement, death and/or vacation benefits

  • Personal interviewing of Plans participants, beneficiaries, or other representatives, by telephone, email, and in person

  • Coordinates with other departments, Union Representatives, Trustees and other persons as required

  • Learns the different codes in the Pension database

  • Performs all related duties including, but not limited to, telephone, and personal contact communications, correspondence preparation, suspense cutoff processing and record keeping

  • Involved in a variety of routine and semi-routine duties with the ability to multi-task
    Perform other duties as assigned

Job Details:

  • Temp-to-Hire opportunity

  • Pay Rate: $22/hr.

    • Upon conversion to core employee, your benefits would include:

      • Employer paid healthcare

      • 2 weeks vacation, w/ one week dropping after a 6-mo probation period.

      • Separate sick bank, available after 90 days.

      • (1) floating holiday and (8) paid holidays (New Years, Pres. Day, Memorial Day, Independence Day, Labor Day, and 2 days for Thanksgiving, 2 days for Christmas).

      • Mandated yearly pay increase.

        • 6 month pay bumps if not at top of pay scale.

  • Schedule: 8am-5pm (M-F)

  • 100% onsite Mercer Island, WA

    • Limited onsite parking available

Candidate Requirements:

  • 1-year of office experience in a TPA or Pension Environment is preferred, but not required

  • 3-years of general office experience

  • Working knowledge of basic office equipment

  • Proven track record of positive interpersonal communications with internal and external clients

  • Demonstrated ability to keep calm and positive within all communications

  • Proven ability to accurately and timely review and edit documents

  • Utilize computer and phone systems to be able to effectively perform the essential functions of the position

  • Previous experience utilizing Microsoft Office software

  • High school diploma or G.E.D
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