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Call Center - Payment Processing

Renton, WA 98057

Employment Type: Temporary Job Category: None Job Number: 246760 Pay Rate: $19.00/hour
Do you have previous experience working in a call center or in a position with heavy phone use? Do you have a background in customer service or account services? Are you looking for your next contract assignment and open to working at our Client' s Renton campus? Well then PACE Staffing Network wants to speak with you now about a great position that we just started working on!

Our Client, one of the largest healthcare networks on the West Coast, is looking to add a member to their patient accounts call center. In this position, you will be handling a high volume of customer phone calls where patients call in to set up payment plans or pay their medical bills.This is an excellent chance to join an employer of choice in the region and have an opportunity to make a direct impact with their patients!

Successful applicants will have a solid background in customer service, previous experience with high volume phones, an ability to build rapport with those you work with and EPIC software experience. If this sounds like you, please APPLY NOW!

Pay: $19.00 per hr.
Length of Assignment: 3 months

Job Duties:
  • Handle high volume of inbound phone calls
  • Look up billing or visit information in patients chart to answer questions regarding billing
  • Provide excellent customer service with every caller and with co-workers
  • Document every interaction within the patients chart
  • Accurately process payments and update patients account
  • General administrative duties to support the team as needed

Job Requirements:
  • High School diploma or GED required; degree preferred
  • Minimum of 1 year previous customer service experience
  • Previous experience with high volume phones or in a call center required
  • Basic to intermediate skills in Microsoft Office Suite
  • Team player mentality
  • Excellent attention to detail
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