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Call Center Member Services Representative

Tukwila, WA 98188

Employment Type: Temp-Hire Audition Job Category: CustomerService Job Number: 246722 Pay Rate: $18.00/hour
Do you enjoy working with others and having an opportunity to provide outstanding customer service to members? Do you have a passion for customer service and enjoy working with people over the phone for part of your day? Well if so, PACE Staffing Network wants to talk with YOU!

Our Client is looking for 4 customer service professionals to join their team as Member Services Representatives! This is an excellent opportunity to get your foot in the door with an excellent employer in a growing field!

Pay: $18 per hour DOE

Assignment Length: Temp2Hire

Job Duties

  • Promotes strong and lasting relationships by providing excellent service
  • Assist members over the phone, via email and in person
  • Provides information about account as requested
  • Perform account maintenance as needed
  • Resolves problems under the guidance of a team leader or Sr. Member Services Representative
  • Takes ownership of member concerns and provides prompt follow-up/resolution under the guidance of a team leader or Sr. Member Services Representative
  • Shares the features and benefits of Credit Union products and services and generates referrals
  • Performs other duties as assigned

Job Requirements

  • 1+ years of experience as a service professional resolving complex member inquiries with increasing levels of responsibility in a contact center environment
  • 1+ years of experience in a credit union or financial institution
  • High school diploma or GED
  • Excellent customer service and interpersonal skills
  • Excellent written and verbal communication skills
  • Ability to multi-task, handle a wide range of assignments, and work with a sense of urgency
  • Strong attention to detail and accuracy with numbers
  • Working proficiency in MS Office Suite

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