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Customer Service / Product Return Specialist

Kirkland, WA 98033

Employment Type: Full Time (Contract) Job Category: CustomerService Job Number: 248325 Pay Rate: $20.00/hour

Job Description

Job Responsibilities:
  • Maintains responsible for ensuring prompt return of the company s medical devices which are rented by patients
  • Collaborate with creators of reports to develop tools to identify patients who may need assistance with product returns
  • Use a Customer Relations Management (CRM - Salesforce) System to access patient information and to document interactions with patients, their families, field sales personnel, and health care providers
  • Communicate with patients using empathy and compassion on email and phone
  • Use great judgment to escalate customer calls outside of scope
  • Facilitate returns using various methods including FedEx online and collaborating with team members
  • Comply with the Health Insurance Portability Accountability Act s (HIPAA) Privacy Rule and all other applicable statutes, rules and regulations intended to protect the privacy of patients

Job Details:
  • Salary: $17.00-$21.00 per hour
  • Hours: Full Time
  • Temp to Hire Opportunity
  • 100% Remote
  • Working Hours: 8 am to 5 pm, 7 am to 4 pm, or 6 am to 3 pm (Monday-Friday)

This company is a leading medical device manufacturer that produces state of the art products with an exciting new pilot program you will get to take part in. That is poised for growth in 2022

Candidate Requirements:

  • 1+ years of experience in customer service making outbound calls and receiving inbound calls in a healthcare, patient, or medical environment preferred
  • Bachelor's degree or equivalent experience
  • Excels in conveying empathy, patience, and caring over the phone with customers
  • Highly accurate and detail oriented with pertinent information. E.G. Reference #s, dates, spelling of names, ID#s, phone #s, email addresses
  • Strong written and verbal communication skills, to include excellent grammar
  • Strong multi-tasking skills, organizational, and prioritization to ensure strict deadlines are met
  • Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and intermediate to advanced knowledge of Microsoft Excel

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