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Customer Service Representative (CSR)

Seattle, WA 98104

Employment Type: Temporary Job Category: Customer Service Job Number: 246772 Pay Rate: $16.00/hour
Do you have previous experience working in a call center or in a position with heavy phone use? Do you have a background in customer service or member services? Are you open to a temporary assignment and open to taking public transportation into downtown Seattle? If so, then PACE Staffing Network wants to speak with you now about a great position that we just started working on!

Our Client is a company specializing in helping public sector employees manage and access benefits information as well as a whole host of other resources that are provided by their union employer. They are looking to add multiple CSR' s to their service team, to help manage their seasonal call volume. In this position, you will be handling a high volume of customer phone calls where members are calling into a resource center. You' ll be doing basic data entry (updating demographic information, updating membership status, etc.) and then transferring the call to an applicable representative for further assistance. This is an excellent chance to join a great company within the region and have an opportunity to make a direct impact with their members!

Qualifications:

Strong customer service skills
Ability to work in a fast paced environment handling a large volume of calls
Technical skills to navigate screens and do data entry in computer system
Experience using phone systems
Experience in a call center setting is desired, but not mandatory
Ability to work an eight hour shift, full time, adhering to attendance and scheduling expectations

Successful applicants will have a solid background in customer service, previous experience with high volume phones, an ability to build rapport with those you work with. If this sounds like you, please APPLY NOW!

Pay: $16.00 per hr.
Hours: 9am-6pm (M-F)
Start date: 12/27/2018
Length of Assignment: 1-2 months
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