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Customer Service Representative - Vietnamese

Seattle, WA 98104

Employment Type: Direct Hire + Job Category: CustomerService Job Number: 248311

Job Description


Job Responsibilities:


  • Answering 40+ inbound phone calls per day from members.

  • Documentation of calls using computer systems

  • Process emails and other documentation requests

  • Answer questions about contract or on-the-job rights

  • First-step representation for grievances, assistance filing a grievance and/or referral to the staff team which handle collective bargaining and employer relations

  • Answer questions about participation, including membership status/dues

  • Assist workers with completing membership card signing

  • Answer questions on employment benefits and enrolling for healthcare benefits

  • Assist workers in registering for training courses and with questions relating to course completion and credits

  • Participation in activities, including civic engagement (of members) such as voter registration, get-out-the-vote and grassroots political advocacy.

  • Translate written materials or spoken interpretation during meetings or representational proceedings.

  • Other duties as assigned


Job Details:


  • Payrate: $20.68/hr.

  • Benefits include:

    • $100 Wi-Fi (per month)

    • Fully employer-paid family health, dental, vision and pharmacy benefits (including domestic partners of same or opposite sex), 

    • Fully employer-paid defined-benefit pension through SEIU, a generous leave package, an optional 401(k), and additional benefits as explained in the CBA

  • Schedule: 8: 00am-4: 30pm (Monday Friday)

    • Candidates would be required to work at our downtown office for an initial week of orientation starting on February 13th thru February 17th.

  • 100% remote until further notice (other than 2/13-2/17)

 

Candidate Requirements:


  • Fluent in Vietnamese (a language assessment will be given)


  • Ability to work within a fast-paced environment (we are currently handling a high volume of calls, and representatives are often required to handle 40-50 calls per day)

  • Ability to interact with caller in BOTH English and/or Vietnamese

  • Strong English-speaking skills are required

  • Ability to follow call flow script to gather information on caller and answer questions appropriately.

  • Ability to uphold a high-level of customer service skills and techniques in order to resolve caller complaints and concerns

  • At least 1-year of direct Customer Service experience

  • Previous call center experience is preferred

  • Critical thinking aptitude

  • Stable work history (not too many employment gaps, long periods of employment at one employer)

  • Computer/Technical skills

 

 

This posting is sponsored by PACE Staffing Network who has been asked to recruit and screen candidates for this role on our client s behalf.

PACE is one of Puget Sound s premier staffing /recruiting agencies and has been helping Northwest job seekers find their just right job for over 40 years.

PACE has been recognized as a Best of Staffing agency for the last 5 years, ranking PACE in the top 2% of staffing agencies nationwide! Check us out at www.Pacestaffing.Com

All service fees are paid by the employer never the job seeker.

If this job seems right for you, we d like to hear from you right away. We promise a quick response.
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