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Inbound Call Center - Medical Office

Auburn, WA 98001

Employment Type: Temp To Hire Job Category: None Job Number: 246620 Pay Rate: $16.00/hour
Attention Call Center Representatives! One of our major healthcare clients in the Puget Sound area is looking for 6 superstar Customer Service Representatives for an awesome temp to hire opportunity!

This Client is a premier not-for-profit healthcare organization based out of Pierce County and they are rapidly expanding. If you are looking to get your foot in the door with an organization like this and you have healthcare, customer service, or call center experience, we would LOVE to connect with you!

The position is best suited for someone who has work experience in a call center environment or a proven track record of excellent customer service in a healthcare setting. Your primary work will involve answering incoming calls from patients, family members, or a primary care physician (PCP). You will be scheduling patients and documenting the info into the EPIC database. If you happen to be well versed in EPIC software then even better!

Pay: $16 per hour
Hours: Monday - Friday 8: 30am to 5: 30pm or 9: 30am to 6pm
Work Location: Auburn (Near Supermall)
**Must be able to pass a background check**

Job Duties:
  • Answer incoming calls to schedule appointments
  • Review information for completeness and accuracy
  • Clarify and collect missing information
  • Document information in EPIC database
  • Schedule appointments with appropriate provider

Minimum Requirements:
  • One (1) year of Call Center experience in healthcare environment or Two (2) years customer service experience via the phone in an office setting where you were able to achieve the business goals / metrics required.
  • Computer Savvy / Epic experience preferred but not required
  • Accurate Alpha Numeric Data Entry skills
  • Ability to learn and apply new information with a can do attitude
  • Willingness to commit to the full duration of assignment
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