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Inbound Call Center Customer Service Agent

Federal Way, WA 98003

Employment Type: Temp To Hire Job Category: None Job Number: 246671 Pay Rate: $18.00/hour
Do you love talking with new people throughout the course of your day? Are you comfortable on the phone and don t mind having it be the primary mode of communication at work? Are you computer savvy enough to work with multiple windows at once and be able to talk and type when helping customers? If so, PACE Staffing Network wants to talk with you!

One of our Clients in the Federal Way area is looking for 50 new Inbound Call Center Customer Service Agents to help with their seasonal rush! This is a great Temp2Hire opportunity for you to get your foot in the door with an outstanding employer!

Successful applicants will have a passion for customer service, be comfortable on the phone, and enjoy a fast paced atmosphere! Previous call center experience is highly preferred but not required.

Pay: $18.00 per hr

Length of Assignment: Temp2Hire

Job Duties:

Handle 50-70 inbound calls a day

Navigate data base or website and provide information to callers as requested

Assist with completion of sales and provide information on return policy

Provide excellent customer service on each phone call

Practice de-escalation methods with escalated or frustrated callers

General administrative duties as needed

Job Requirements:

Minimum of 6 months customer service experience

Previous call center experience highly preferred

Comfort working on phones for majority of work day

Strong attention to detail

Microsoft Office Suite Proficient

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