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Patient Service Representative

Tacoma, WA 98401 | Hiring Audition

Job ID: 00003PTB Job Category: HEALTHCARE - Front Office Pay Rate: 19.00
Do you have Knowledge of medical terminology with previous experience supporting busy phones in a medical setting? If you are looking for a rewarding and challenging role working in the Oncology department of our busy healthcare client, you will love this job!
Our client is looking for two (2) Patient Service Representative s in their Cancer Care Center. Here is your chance to use your proven customer Service skills, empathy and strong communication skills to assist the clinic patients in person, via the telephone, or electronically. You will serve as a patient advocate, responsible for their introduction to the clinic and provide all necessary information in a courteous and professional manner using discretion, organization skills, and good judgment. You will also interact with clinic staff, physician offices, insurance companies and families.
Job Duties:
* Greet and check-in patients as well as obtain and verify registration information
* Schedule patient appointments
* Answers telephone calls and screen for urgency
* Mail out new patient packets
* Inform patients of financial assistance forms and programs
* Scan patient documents as needed
* Collaborate with patient representative teams.
* Obtain pre-certification/authorization for patient care
* Enter and update patient information into clinic computer system

Skills and Experience needed:
* Knowledge of medical terminology
* Previous experience supporting busy phones in a medical setting
* Ability to schedule complex appointments
* Willing and able to learn new information quickly and apply it easily
* Excellent written and verbal communication skills
* Strong time management skills and ability to prioritize work efficiently
* Able to deal with difficult people and/or difficult situations in a professional manner
* Able to exercise discretion and maintain confidentiality of privileged records
This temp to hire position is located in Tacoma and includes a great benefit package at conversion.
Pay $18 - $20 hr DOE
Must be able to pass a background check and drug screen and provide your immunization records and proof of this season s flu vaccine.
* Previous experience in a specialty medical environment
* Strong scheduling and phone experience
* Computer Savvy with intermediate MS office skills
* Knowledge / experience using EPIC (a plus)
* Able to work in Oncology environment

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