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Tier 1 Help Desk Support

Renton, WA 98057

Employment Type: Temporary Job Category: None Job Number: 246587 Pay Rate: $21.00/hour
Are you an amazing help desk support professional looking for your next opportunity? Do you enjoy assisting others with their issues and helping to resolve them? If so, one of our clients is looking for a Help Desk Technician to join their team!

Our client, one of the Northwest' s Leading Healthcare providers, has an opening on their night shift for a Help Desk Technician to assist with handling Tier 1 phone support, minor triage as well as troubleshooting and escalation to Level 2 and 3 support.

Successful applicants will be very computer savvy, posses strong troubleshooting skills and have very clear and efficient communication skills.

Pay: $21 per hour
Length of Assignment: 3 months
Schedule: Night Shift - 4 x 10 hour days - approx. 9: 30pm - 7: 30am (could have slight variance between now and time of offer)

Job Duties:
  • Triage and route incoming service requests appropriately
  • Provide excellent customer service while dealing with callers
  • Maintain and support personal computers, servers, local and wide area network, software and data communications company wide
  • Minimize downtime and system outages
  • Assist with Help Desk administration duties as needed
  • Assist with hardware and software installations as needed

Job Requirements:
  • Help desk experience
  • Strong customer service skills and experience
  • MS Active Directory and Desktop operating systems knowledge
  • Intermediate knowledge of Excel
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