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Vietnamese and English Bilingual Customer Service

Seatac, WA 98188

Employment Type: Temporary Job Category: CustomerService Job Number: 246628 Pay Rate: $15.00/hour
Are you proud of your heritage and bilingual skills? Do you feel comfortable conversing in both languages you speak and enjoy being the go to person for information? If so, we have a Client that is eager to speak to great candidates like you!

Our Client is a company specializing in helping public sector employees manage and access benefits information as well as a whole host of other resources that are provided by their union or employer, and they are looking to add 6 great bilingual candidates (Speaking Vietnamese and English) to join their customer service team!

In these positions, you will be receiving inbound phone calls and assisting these callers by providing the requested information, and conversing, in which ever language is preferred or easiest for the caller! Some calls will be only in English, others will have none, and some calls will be bouncing back and forth between both languages!

So if you have strong customer service skills and you speak Vietnamese and English, we want to talk to you about this great opportunity TODAY!

Pay: $15.00 per hour

Length of Assignment: Temp2Hire

Work Location: Near SeaTac Airport and Light Rail lines

Job Duties:

  • Receive inbound calls and provide excellent customer service, as well as initiate outbound follow up calls
  • Respond to inquiries in a professional, friendly, and timely manner
  • Utilize patience and active listening to help resolve problems for callers, creating support tickets as needed
  • Create and maintain excellent documentation of calls
  • Provide accurate information about programs and services provided
  • Administrative functions including: time-sheet reporting, mail distribution, document verification, document management and time-sheet verification
  • Light data entry and payroll updates
  • Provide clear and effective communication in the language caller prefers
  • General administrative duties as needed

Job Requirements:

  • Fluent in Vietnamese and English
  • Minimum of 6 months previous customer service skills
  • Computer savvy
  • Comfortable talking on the phone for extended periods
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